Terms of Service

Legal terms and conditions for MetroTec services

Last Updated: March 4, 2026

Acceptance of Terms

By accessing and using MetroTec's website and services, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

Service Description

MetroTec provides IT support services including but not limited to:

  • Managed IT services and support
  • Cybersecurity solutions
  • Cloud services and migration
  • Network support and monitoring
  • Help desk and technical support
  • IT consulting and planning

Service Level Agreements

Response Times

  • Critical Issues: 1 hour response time
  • High Priority: 4 hour response time
  • Medium Priority: 8 hour response time
  • Low Priority: 24 hour response time

Availability

We strive to maintain 99.9% uptime for our managed services. Planned maintenance will be scheduled during agreed-upon maintenance windows.

Client Responsibilities

Clients agree to:

  • Provide accurate and complete information
  • Maintain current contact information
  • Follow security best practices as recommended
  • Provide reasonable access to systems and facilities
  • Pay invoices according to agreed terms
  • Report issues promptly through designated channels

Payment Terms

  • Monthly services are billed in advance
  • Project work is billed according to project agreement
  • Payment is due within 30 days of invoice date
  • Late payments may incur additional charges
  • Services may be suspended for non-payment

Limitation of Liability

MetroTec's liability is limited to the amount paid for services in the preceding 12 months. We are not liable for:

  • Indirect, incidental, or consequential damages
  • Loss of data, profits, or business interruption
  • Third-party actions or system failures
  • Force majeure events beyond our control

Data Protection and Confidentiality

We maintain strict confidentiality of client information and implement appropriate security measures. Clients retain ownership of their data, and we will not access or use client data except as necessary to provide services.

Intellectual Property

All intellectual property rights in our services, documentation, and methodologies remain with MetroTec. Clients receive a non-exclusive license to use our services during the term of agreement.

Termination

Either party may terminate services with 30 days written notice. Immediate termination may occur for:

  • Material breach of agreement
  • Non-payment of fees
  • Illegal or harmful activities

Dispute Resolution

Any disputes will be resolved through:

  1. Good faith negotiation
  2. Mediation if negotiation fails
  3. Binding arbitration in Michigan

Changes to Terms

We reserve the right to modify these terms at any time. Material changes will be communicated to clients with 30 days notice. Continued use of services constitutes acceptance of modified terms.

Governing Law

These terms are governed by the laws of the State of Michigan. Any legal proceedings will be conducted in Michigan courts.

Contact Information

For questions about these Terms of Service: